Support
Help with the LabAn app (MTLE review app for Android). If your question is not answered here, email [email protected].
Your account
Do I need to sign in?
No. The free sample questions work without signing in. Signing in with Google lets a paid plan follow you to a new phone. To sign in, go to Profile → Settings and tap Sign in with Google.
How do I sign out?
Go to Profile → Settings and tap Sign out. Your progress stays on your phone.
How do I delete my account?
Go to Profile → Settings → Delete account (you must be signed in) and confirm. If you no longer have the app, email us from the address you signed in with. The delete account page has the full steps and what is kept. Deleting your account does not cancel a Google Play subscription.
Purchases
I bought a plan but it is not showing
Go to Profile → Your plan and tap Restore purchase. If you use a Google account with LabAn, sign in with the same one you used when you bought. You need internet for this. If it still does not show, email us with the date of the purchase and the email address of your Google account. Please do not send card details.
I have a new phone
Install LabAn, sign in with the same Google account, and tap Restore purchase under Profile → Your plan. Your plan unlocks again on the new phone. Your answers, scores and flags are stored only on your old phone and do not move across.
How do I cancel a subscription?
In Google Play: Payments & subscriptions → Subscriptions, or open play.google.com/store/account/subscriptions. You keep access until the end of the period you already paid for. Uninstalling the app does not cancel it.
Can I get a refund?
Refunds are handled by Google Play under its refund policy, usually within 48 hours of purchase. After that, email us and we will consider your request fairly. See section 4 of the Terms of Use.
Your progress
Where is my progress saved?
Only on your phone. Your answers, scores, flags and mock exam results are not sent to us, so we cannot recover them. Uninstalling the app or clearing its storage deletes them. Read the Privacy Policy for the details.
How do I start over?
Go to Profile → Settings → Reset my progress. This removes your answers, flags and mock exam results. Your name, exam date, daily goal, study plan and settings stay.
Questions and mistakes
I think a question or answer is wrong
Please tell us. Email the subject, the first few words of the question and what you think is wrong. If you can, name the textbook or law you are going by. Every report is checked against the source.
Do I need internet to practise?
Only to sign in, buy a plan, restore a purchase and download question sets. After that, you can practise and sit mock exams offline.
Contact us
Email [email protected] for questions, feedback or problems with the app. It helps if you include:
- what you were doing and what happened
- your phone model and Android version
- the app version (Profile → Settings → About)
Never send us your password or card details. We will never ask for them.